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Frequently Asked Questions
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Please review our Gurl Code Fit Guide before purchasing. Our fitted styles are designed to sit close to the body, while our sweatshirts, hoodies, and tees have a more relaxed or oversized unisex fit. Product-specific fit notes are also listed on each item page. If you prefer a more snatched fit in certain fitted styles, sizing down may be recommended.
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Every Gurl Code item is carefully inspected before shipment. If you believe your item arrived damaged, defective, or incorrect, please submit a customer service request within 3 business days of delivery and include clear photos of the item and packaging.
All returned items go through an inspection and review process. If an item is returned with holes, stains, signs of wear, washing, alterations, or damage that was not present prior to shipment, the return may be denied.
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Submit a return request through our Customer Service form within 3 business days of delivery. Please include your name, email, order number, item being returned, reason for return, and any requested photos.
Once your request has been reviewed and approved, our team will provide the return instructions and next steps. Do not ship an item back before receiving approval and return instructions from Gurl Code.
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We do not offer refunds. Eligible returns will receive store credit only. Return requests must be submitted within 5 business days of delivery. Items must be unworn, unwashed, undamaged, and returned in the exact condition they were received. All original tags must remain fully attached. Once a tag has been removed, broken, or altered, the item is no longer eligible for return.
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Customers are responsible for all return shipping costs for approved returns, including returns related to fit or sizing.
If Gurl Code confirms that the wrong item was shipped or that an item arrived with a verified defect, we will provide further instructions regarding the return process.
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Returns must be requested within 3 business days of delivery. Items must be unworn, unwashed, unused, undamaged, and returned in their original condition with all tags fully attached. Items with stains, odors, makeup, deodorant, pet hair, alterations, damage, or removed/broken tags are not eligible.
Approved returns receive store credit only. No refunds are issued to the original payment method.
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Please follow the care instructions listed on the product page and included with your order. All Gurl Code apparel should be washed in cold water and air dried only. Do not tumble dry.
Damage such as peeling, shrinking, warping, cracking, or deterioration caused by improper washing, drying, heat, or failure to follow the provided care instructions is not eligible for return or store credit.
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Once an approved return is received and passes inspection, store credit will be issued for the eligible merchandise amount.
Original shipping fees and return shipping costs are not included in the store credit. Store credit may be used toward a future Gurl Code purchase and cannot be exchanged for cash or refunded to the original payment method.
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Please allow 5-7 business days for processing before your order ships. Once shipped, standard delivery typically takes 3-7 business days, depending on the carrier and destination. Please Note: business days do not include weekends or holidays. Tracking information will be emailed once your has shipped.
Customer Service
We'll review your message and get back to you within 3 -5 business days .

